Our Refund & Returns Policy
This page explains how we process refunds, exchanges, and returns for every order placed through our website.
Overview
At SteelCore Hardware, we strive to ensure your complete satisfaction with our products and services. If you are not fully satisfied, we are here to assist you.
Eligibility for Refunds
Refunds are available under the following conditions:
- The product was defective or did not match the described specifications
- The service was not delivered as agreed
- A request is made within 14 days of the purchase date
Custom-made or personalised items are not refundable unless there is a manufacturing defect.
Requesting a Refund
To request a refund, please contact us via email at {{ EMAIL }} or by phone at +61 3 7482 1946. Provide your order number and a detailed explanation of the issue.
We will review your request and respond within 5 business days.
Processing Time
Once your refund is approved, we will process it within 7 business days. The refund will be issued using the original payment method.
Please note that your bank or payment provider may take additional time to reflect the refund in your account.
Non-Refundable Services
Consulting services, digital downloads, and any virtual services that have been fully rendered are non-refundable.
If you have any questions, don't hesitate to contact our support team.